is secure. In order to prevent unauthorised access or disclosure we have put in
place suitable physical, electronic and managerial procedures to safeguard and
secure the information we collect online.
|Terms and Conditions
for full details on our terms and conditions please contact us
We endeavour to post orders within 2 working days unless we are expecting a delivery of an out of stock item. Although we do our best to maintain sufficient stock levels, we cannot guarantee stock availability at all times. If orders are required by a certain date please inform us when ordering.
VAT at 20% is included in the price of goods where applicable.
For an additional charge orders can be sent by Royal Mail Guaranteed next day delivery (extra charge for Saturday delivery(Sunday not included)) only if ordered before 12 noon. (Mainland UK only)
We can no longer send aerosol spray cans by Royal Mail. Any orders containing these items will have to be sent by courier and would incur courier postal charges.
Orders are sent by Royal Mail - we cannot be held responsible for any delays in the postal system. If orders sent by Royal Mail standard service are not received within 15 working days from date of dispatch a replacement order will then be sent at no extra charge. Customers wishing their orders to be sent again within this time period will have to pay again for their order including the postage. A refund of the goods will be given after 15 working days or when the missing parcel is returned to us whichever is the soonest. We should be advised of any damage to your order within seven working days from receipt of your order.
Orders to countries outside the UK will be charged for postage according to weight and destination. We are unable to post flammable products (for example, confectioners glaze, glaze cleaner and aerosols) overseas for health and safety reasons.
To help the environment and to keep costs down we pack orders in recycled boxes and use recycled packaging where possible.
FAULTY OR WRONGLY DELIVERED ITEMS
If any items are wrongly delivered you must inform us as soon as possible. Following notification, goods should be returned to us a soon as is possible, identified with your name, address, postcode and invoice number. Their good condition remains your responsibility until we take delivery. The cost of returning goods is to be borne by the customer. If it is confirmed that the delivery was in error or that the goods are faulty your rights under the Sale of Goods Act etc will be upheld
Non-stock items can be specially ordered but are not returnable.
CANCELLATION RIGHTS AND RETURNS (UK and EU only)
Under the Consumer Protection (Distance Selling) Regulations 2000 you have the right to return most unused goods for any reason within 14 working days of the day following your receipt of the goods. We must receive notification of your intention to cancel in a durable medium – letter, email or fax (not telephone) within that time period. We request that you make clear whether you are returning the goods because of a fault or incorrect delivery, or for any other reason. Following notification, you have 14 days to return the goods to us. The goods should be returned to us in good condition, this remains your responsibility until we take delivery. The cost returning goods cancelled under the Distance Selling Regulations is to be bourne by the customer (There will be no charge for refunding debit cards, however, there is a 4% charge for refunding PayPal & credit cards). However, if you exercise your cancellation rights in accordance with the Distance Selling Regulations you are entitled to a full refund of the purchase price and initial delivery costs. This right of cancellation does not extend to food items (including colouring and dusts) whether opened or unopened, ribbon (once cut) and videos or DVD’s.
Where the order concerns knives, bladed articles, and alcohol by placing an order you confirm that you are over the age of 18.
We reserve the right to amend prices without prior notice
PLACING AN ORDER ASSUMES ACCEPTANCE OF THESE TERMS.
please contact us for details
POSTAL CHARGES FOR OVERSEAS ORDERS
Will be charged at cost please email us for price before ordering if required
Please be sure you are purchasing the correct product as we cannot accept the return of edible products for food safety reasons. This does not affect your statutory rights.
information that you give Iced Inspirations when you use this website.
Iced Inspirations is committed to ensuring that your privacy is protected.
Should we ask you to provide certain information by which you can be identified
when using this website, then you can be assured that it will only be used in
accordance with this privacy statement.
Iced Inspirations may change this policy from time to time by updating this
page. You should check this page from time to time to ensure that you are happy
with any changes. This policy is effective from 1st January 2012.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode,
preferences and interests
- other information relevant to customer surveys
What we do with the information we gather
We require this information to understand your needs and provide you with a
better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products
- We may periodically send promotional emails about
new products, special offers or other information which we think you may
find interesting using the email address which you have provided.
- From time to time, we may also use your
information to contact you for market research purposes. We may contact you
by email, phone, fax or mail. We may use the information to customise the
website according to your interests.
- We will provide your name, address and contact
information to our designated delivery companies in order for your goods
to be delivered to you.
We are committed to ensuring that your information is secure. In order to
prevent unauthorised access or disclosure, we have put in place suitable
physical, electronic and managerial procedures to safeguard and secure the
information we collect online.
A cookie is a small file which asks permission to be placed on your computer's
hard drive. Once you agree, the file is added and the cookie helps analyse web
traffic or lets you know when you visit a particular site. Cookies allow web
applications to respond to you as an individual. The web application can tailor
its operations to your needs, likes and dislikes by gathering and remembering
information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps
us analyse data about webpage traffic and improve our website in order to
tailor it to customer needs. We only use this information for statistical
analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to
monitor which pages you find useful and which you do not. A cookie in no way
gives us access to your computer or any information about you, other than the
data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically
accept cookies, but you can usually modify your browser setting to decline
cookies if you prefer. This may prevent you from taking full advantage of the
Links to other websites
Our website may contain links to other websites of interest. However, once you
have used these links to leave our site, you should note that we do not have
any control over that other website. Therefore, we cannot be responsible for
the protection and privacy of any information which you provide whilst visiting
such sites and such sites are not governed by this privacy statement. You
should exercise caution and look at the privacy statement applicable to the
website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information
in the following ways:
- whenever you are asked to fill in a form on the
website, look for the box that you can click to indicate that you do not
want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your
personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
We will not sell, distribute or lease your personal
information to third parties unless we have your permission or are required by
law to do so. We may use your personal information to send you promotional
information about third parties which we think you may find interesting if you
tell us that you wish this to happen.
You may request details of personal information which we hold about you under
the Data Protection Act 1998. A small fee will be payable. If you would like a
copy of the information held on you please write Iced Inspirations, 71 High
Street, Ryde, Isle of Wight, PO33 2SU
If you believe that any information we are holding on you is incorrect or
incomplete, please write to or email us as soon as possible at the above
address. We will promptly correct any information found to be incorrect.